Give 'em The Pickle

This is a great video that highlights customer service is all about. Its by the owner of Farrell's Ice Cream Parlour Restaurants, Bob Farrell.

Give em the pickle

Learn more about the restaurants at: Farrell's Ice Cream Parlour Restaurants

See more customer service videos at: Training Videos

Grasslands Development in Regina

Just launched an updated splash page for the grasslands development in regina. This site was originally started with the "Lease" section of the site and has expanded to market the businesses that are currently open or coming soon!

I cant wait to try Five Guys Burgers and Fries on my next trip to regina.

The actual design was done by Bravo Tango Advertising. I just turned their concept into a website. I worked closely with Ben Tingley and Dean Fleck on this and would love the opportunity to do so again. They were really great to work with.

Check it out everyone: Grasslands

Howler Custom Cycles

Just launched this new site. They are a custom motorcycle builder out of Kamsack Sk.

Check it out...http://www.howlercustomcycles.com

Capital Commodities Realty

Just launched this new real estate website located in Langenburg SK.

Check it out...http://www.capitalcommoditiesrealty.com

Is Losing Just One Customer a Big Deal?

You bet!
Regaining one “lost” customer is much more difficult and costly than simply keeping the person happy and loyal in the first place. Here are some statistics that might change your mind:

- For every customer who bothers to complain, there are 26 others who remain silent.

- The average “wronged” customer will tell 8 -16 people

- Each of these 8 -16 people will tell 5 more people (that’s 40 to 80 people from one complaint!)

- 91% of unhappy customers will NEVER purchase from you again

- It costs 5 times more to attract a new customer than to keep a current one.

- Each one of your customers has a circle of influence of 250 potential customers who could hear bad things about you!

- If you make an effort to remedy customer complaints, 82 - 95 % of them will stay with you.

How Important is Customer Retention?

In today’s changing economy, retaining your customers is critical to the success of your business. If you don’t give your customers a good reason to stay, your competitors will give them a reason to leave. Customer retention and satisfaction drive profits. Did you know that on average 80% of business sales come from only 20% of customers and clients? It is very important to keep that 20% happy.

Everything Is Advertising – Including Your Website

‎"As I've come to learn, everything you do to grow your business, and grow yourself, is advertising, and we're all doing it constantly. Some people are just better at it than others..."

Full Article: Does perceived value build brand equity online?

Welcome to my blog

I have started a second blog with some website developer specific content, check it out and i look forward to reading your comments.
http://media903-dvp.blogspot.com/

I will keep this blog for project updates and information about what the company is doing.